Bilingual Customer Care Representative

Baxter International Inc.•Mississauga, ON

8d•CA$49,920 - CA$74,880•Onsite

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter This is where you build trust to achieve results As a Bilingual Customer Service Representative, you take pride in representing Baxter and our products. Your solid understanding of our broad product line and belief in the benefits and quality they deliver to patients supports your confidence. Our customers count on you and respect your knowledge and curiosity when exploring solutions to satisfy their needs. You enjoy being on site, nurturing relationships, and building trust with the doctors and nurses who use Baxter solutions every day. In your role as the principal link to healthcare professionals relying on our products to save and sustain lives, you embody and communicate our solutions. You find value in noticing how teams interrelate and cooperate to produce business results. The insights and responses you communicate to your team and interdisciplinary partners contribute to confirming and refining priorities and changes. Your Team We embrace opportunities to connect with the doctors and nurses that use our products every day to save and sustain lives. Observing their work, understanding their needs, and developing positive collaborations are integral to our success. We're a friendly, collaborative group of people who push each other to do better every day. We find outstanding strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Requirements

Proficiency in English and French (spoken and written)
College Degree/Diploma
2-3 years of experience in Customer Service
Proficient in Microsoft Excel
Attention to detail and ability to accomplish tasks with thorough concern for all areas involved

Nice To Haves

Power BI experience
JDE experience
Data Analytics experience

Responsibilities

Provide customer support through active management of customer order fulfillment process, including order receipt, entry, and scheduling
Receive, verify, and assess/confirm customer orders based on ordering patterns and existing capacity
Clarify any queries or potential schedule adjustments with customers
Manage general customer enquiries and complaints, advancing issues as needed
Communicate timely updates to customers on production/delivery changes and order adjustments
Work with internal teams to fulfill customer orders through prioritization, production scheduling, and ongoing delivery monitoring
Engage with transportation providers to establish pick-up and delivery schedules
Manage customer delivery metrics and maintain service issue logs for reporting and analysis