Bilingual Customer Care Representative

Emplois MTL Cannabis Corp

1d•Remote

About The Position

Abba Medix Corp (Abba) is a Licensed Producer in Pickering, Ontario. Abba focuses on distributing a wide variety of premium quality, medical grade cannabis products for medical clients seeking safe solutions for their common to complex health and wellness needs. The Customer Care Representative is responsible for responding to patient inquiries in a timely manner. Duties will include, answering Inbound patient inquiries via email and telephone, placing outbound calls to patients, clinics and Blue Cross and entering regular patient data into Ample Organics. Abba Medix Corp (Abba) est un producteur autorisé basé à Pickering, Ontario, spécialisé dans la distribution de produits de cannabis médical premium. Nous aidons nos clients à trouver des solutions sûres pour leurs besoins de santé et de bien-être, qu’ils soient simples ou complexes. Nous recherchons un(e) Représentant(e) du service à la clientèle bilingue passionné(e) pour accompagner nos clients dans leur parcours avec le cannabis médical. Vous serez au cœur de notre mission : offrir un service client exceptionnel, tant aux clients internes qu’externes, et garantir leur satisfaction à chaque étape.

Requirements

Demonstrated ability to work effectively with others in a fast-paced patient focused environment.
Demonstrated ability to multi-task and show flexibility towards constantly varying demands and time-sensitive issues.
Multi-task includes reviewing data and entering data into a system while maintaining a professional client conversation, as well as handling different elements of the client lifecycle.
Excellent time management and ability to provide accurate information/responses to patients and clinics.
Ability to use a high degree of tact, diplomacy and discretion in working with others
Must demonstrate a passion for helping clients / patients with high degree of empathy
Ability to type a minimum of 50 wpm.
Ability to follow detailed instructions.
Post-secondary diploma or equivalent work experience.
A minimum of 2 years in a Call Center role.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint.

Nice To Haves

Completion of administrative or medical administrative course an asset.

Responsibilities

Answer inbound calls.
Place outbound calls.
Handle patient requests and concerns.
Respond to incoming emails within 24 hours.
Responsible for updating patients accounts.
Respond to patients through social media messages and email.
Responsible for taking incoming calls.
Responsible for making outbound calls to patients, Blue Cross and Clinics.
Responsible for entering patient data into Ample Organics.
Responsible for submitting all new and existing Veterans through to Blue Cross.
Responsible for determining PAP eligibility of our patients through documents such as, NOA and Disability forms.
Perform other related duties that are assigned