Bilingual Customer Care Representative

Baxter International Inc.•Mississauga, ON

1d•CA$49,920 - CA$74,880•Hybrid

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter As a Bilingual Customer Service Representative, you take pride in representing Baxter Healthcare Corporation and our world-class products. Your understanding of our deep portfolio and belief in the outstanding value and quality they provide fuels your confidence. Our customers trust you and appreciate your bilingual skills and determination to find solutions to meet their needs. You enjoy building relationships and establishing trust with those who rely on Baxter's solutions every day. This is where your work helps healing You help us deliver products that healthcare professionals and facilities rely on to save and sustain lives. Your work and the relationships you build are critical to our mission, ensuring that every interaction you have contributes to a healthier world. Your team We work together to solve problems and build efficiencies as we deliver our services. We never compromise on quality and are unafraid to roll up our sleeves to get the job done right. We own our schedules but will flex our calendars and responsibilities to support each other and our customers. Our managers and leadership appreciate the value of your work. Support is available as needed, and we help you shape your career within the company. The growth and progress of our team members matter greatly. Extensive training is offered, and the close tech services team offers additional learning from managers and peers when necessary.

Requirements

High school diploma or equivalent experience
Previous experience in a customer-facing role
3-5 years of customer service experience
Excellent communication, interpersonal, and problem-solving skills
Bilingual in French and English
Ability to work in a fast-paced environment and balance multiple priorities
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Flexibility to work a hybrid schedule, including 3 days a week in the office

Nice To Haves

Bachelor’s degree or equivalent experience
Knowledge of medical products or the healthcare industry
Experience with customer relationship management (CRM) software
Experience with ERP software (e.g., JDE, SAP)

Responsibilities

Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner
Process customer orders and coordinate with internal teams
Perform routine tasks and follow standard operating procedures
Meet or exceed customer happiness targets and important metrics
Maintain accurate records of customer interactions
Resolve customer complaints and issues efficiently
Advance complex issues and/or customer complaints when necessary
Participate in ongoing training and development to improve customer service skills and product knowledge