Bilingual Customer Care Rep FR/EN | Remote
About The Position
Help people create homes they love. Join our team as a Full-time Bilingual Customer Care Representative (French/English). This is a remote position for candidates who reside in the Greater Montreal area. Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home. Contribute to Urban Barn's commitment to exceptional customer service. As a Customer Care Representative, you will answer inquiries on customer orders, process exchanges and returns, and provide product information in a courteous and professional manner. The Customer Care Representative consistently strives to achieve the highest standard of service with every customer interaction. Our Customer Care Centre is open 7 days a week, so we’re looking for candidates who can work 30-40 hours a week and a variety of shifts during our peak customer times. Our hours of operation are from Monday to Sunday (7 days a week), from 7:30 - 6 PM EST.
Requirements
- Strong written and verbal communication skills in both French and English
- Minimum 1 year of CSR or call center experience required
- Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts)
- Detail-oriented with a proven ability to multi-task
- Tech-savvy; working knowledge of MS Office, and SAP experience an asset
- Driven to help customers with empathy and understanding
- Calm, positive attitude with a drive for KPIs and results
- Superior time management skills
Responsibilities
- Meet and exceed customer satisfaction expectations with positive, patient, and clear communication
- Inbound/outbound communication over the telephone, email, and LiveChat
- Provide customers with information to assist them in making informed decisions
- Coordinate with delivery partners to ensure quality delivery service
- Provide post-sale support in correcting any errors or order changes
- Perform other customer support and administrative duties
Benefits
- Competitive wage, starting at $21.25/hour
- Group benefits (health, dental and vision coverage)
- A Group RSP program
- A 40% discount on Urban Barn products
- Opportunities for professional development and advancement
- A fun work environment with a collaborative team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
