Bilingual Customer Advocate - Fully Remote

Disabled Veteran Solutions•Abilene, TX

3d•Remote

About The Position

Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization providing high-quality services in regulated healthcare settings. We are seeking Customer Advocates who combine strong technical ability with professionalism, empathy, and a desire to build a long-term career within a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, accountability, and career advancement. We invest significantly in our team members – including an intensive 8-week paid training program – and hire individuals ready to commit and grow.

Requirements

Must be bilingual in English and Spanish.
High school diploma (associate degree or higher preferred).
Previous customer service experience handling complex or sensitive issues.
Strong proficiency in Microsoft Word, Excel, Outlook, and Teams.
Ability to navigate multiple web systems simultaneously.
Excellent attention to detail and organizational skills.
Clear and professional written and verbal communication.
Comfort navigating multiple browser windows simultaneously.
Ability to switch between systems while actively speaking with members.
Ability to document in real-time without sacrificing call quality.
Ability to troubleshoot basic system or navigation issues independently.

Nice To Haves

Associate degree or higher.
High-volume or call-driven service environments.
Exposure to healthcare, insurance, or medical terminology.
Advocacy or support-based roles such as social work or behavioral health.
Customer service roles in retail requiring problem-solving.

Responsibilities

Manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefits-related inquiries.
Navigate multiple web-based platforms in real-time.
Document accurately across different systems.
Utilize Microsoft Word, Excel, Outlook, and Teams securely.
Maintain consistent adherence to compliance processes and standards.