Customer Advocate, Bilingual
About The Position
Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.
Requirements
- High School Diploma (Associate degree or higher preferred)
- Prior customer service experience handling complex or sensitive matters
- Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
- Ability to navigate multiple web-based systems simultaneously
- Excellent attention to detail and organizational skills
- Clear, professional written and verbal communication
- Must be able to fluently speak and understand Spanish and English languages.
- Comfortable navigating multiple browser windows simultaneously
- Comfortable switching between systems while actively speaking with members
- Comfortable documenting in real time without sacrificing call quality
- Comfortable utilizing Microsoft Word, Excel, Outlook, and Teams efficiently
- Comfortable troubleshooting basic system or navigation issues independently
Nice To Haves
- High-volume or call-driven service environments
- Healthcare, insurance, or medical terminology exposure
- Advocacy-based roles such as social work or behavioral health
- Customer-facing retail roles requiring problem resolution
Responsibilities
- Manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.
- Real-time navigation of multiple web-based platforms.
- Accurate documentation across systems.
- Confident use of Microsoft Word, Excel, Outlook, and Teams.
- Strong written and verbal communication.
- Consistent adherence to process and compliance standards.
Benefits
- Competitive pay based on qualifications
- Bonus opportunities
- Comprehensive benefits package
- Clear advancement pathways for high performers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
