Bilingual Customer Activation Manager

Float•Toronto, ON

8d•CA$100,000 - CA$140,000•Hybrid

About The Position

Float is seeking a Customer Activation Manager (CAM) to own the most critical phase of our customer journey — turning newly signed accounts into fully activated, revenue-generating customers. Sitting within our Sales organization, this role blends commercial impact with operational excellence: you’ll manage activations end-to-end, drive adoption momentum, and ensure customers realize tangible value fast. You’ll lead the 120-day activation window, guiding customers through onboarding readiness, spend migration, and product adoption to ensure each account not only reaches its targeted spend penetration but also fully adopts Float as a core part of their financial operations. You’ll combine sales acumen, customer empathy, and executional discipline to drive early value realization — ensuring every customer is confident, active, and realizing measurable outcomes from Float. This is a high-ownership, high-visibility role at the intersection of sales and customer success. If you thrive in fast-paced environments, love driving outcomes through influence and precision, and want to help shape one of Float’s most important growth engines — we want to hear from you.

Requirements

Fluency in both French and English — written and spoken — and can move effortlessly between the two with prospects, customers, and colleagues across Canada.
3–5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech.
Proven experience driving commercial or consumption-based activation metrics — not just process completion.
Strong technical aptitude with integrations, payment workflows, and APIs.
Demonstrated ability to connect product adoption to measurable business outcomes.
Excellent communication and project management skills — you bring clarity, influence, and urgency.
Comfortable operating in fast-changing, high-growth environments where priorities evolve quickly.

Nice To Haves

Experience in consumption-based business models, finance or payments, or revenue-driven customer success.
Finance experience (either in fintech or experience in financial operations/accounting)

Responsibilities

Activate Customers. Unlock Revenue. Lead a portfolio of activations from handoff to go-live, ensuring each customer achieves 80%+ onboarded spend penetration and completes a timely, full implementation of the Float platform within 120 days.
Accelerate Time-to-Value. Deliver fast, structured activations that drive early ROI, reinforce value realization, and position customers for lasting adoption and success.
Own Commercial Outcomes. Combine sales acumen with executional excellence to guide customers toward the usage, behaviors, and outcomes that maximize both revenue and product impact.
Execute with Precision and Pace. Manage multiple activations in parallel with urgency and clarity, driving alignment across Sales, Product, and Risk to deliver on implementation milestones.
Solve with Ownership. Anticipate and remove blockers quickly, maintaining momentum and customer confidence throughout the activation journey.
Build for Scale. Continuously improve Float’s activation playbook, automation, and processes to deliver efficient, repeatable, high-impact customer activations at scale.