Bilingual Credit Adjudication Associate

RBC•Montreal, QC

5d•Onsite

About The Position

As the adjudication associate, you will act as a credit specialist and adjudicate credit applications submitted to the retail and automotive adjudication centers. Please Note: We welcome applicants from outside of the city of Montreal, however bilingualism is required.

Requirements

Retail credit or lending experience and a thorough knowledge of credit and risk policies
Professional call handling experience and ability to make outbound calls to retail partners
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
Able to adapt to a changing work environment, be committed, organized, effective and accountable
Flexible to work shifts within the business hours of 7:30am-7pm Monday to Saturday, with the understanding that most shifts will be 10:30am-7pm, Monday to Friday and 7:30am-4pm on Saturdays
Proven experience in credit risk mitigation and related decision making

Nice To Haves

Experience as a lender in the branch network
Strong negotiation, analysis and problem-solving skills
Developed analytical skills and a strong team spirit

Responsibilities

Communicate a credit decision to various retail business partners
Apply and follow RBC policies and procedures for credit
Maintain a balance between customer service and business risk
Negotiate with retail partners (Mortgage specialists, Advice Centre and Branches) about complex products, while maintaining a balance between protecting the bank's assets and business development
Provide complete verification of credit applications and required documentation
Partner with others in a dynamic and changing environment, where teamwork is a priority
Ensure the standards of service quality are met