Bilingual Credit Adjudication Associate

RBCMontreal, QC
Onsite

About The Position

As the adjudication associate, you will act as a credit specialist and adjudicate credit applications submitted to the retail and automotive adjudication centers. Please Note: We welcome applicants from outside of the city of Montreal, however bilingualism is required.

Requirements

  • Retail credit or lending experience and a thorough knowledge of credit and risk policies
  • Professional call handling experience and ability to make outbound calls to retail partners
  • Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
  • Able to adapt to a changing work environment, be committed, organized, effective and accountable
  • Flexible to work shifts within the business hours of 7:30am-7pm Monday to Saturday, with the understanding that most shifts will be 10:30am-7pm, Monday to Friday and 7:30am-4pm on Saturdays
  • Proven experience in credit risk mitigation and related decision making

Nice To Haves

  • Experience as a lender in the branch network
  • Strong negotiation, analysis and problem-solving skills
  • Developed analytical skills and a strong team spirit

Responsibilities

  • Communicate a credit decision to various retail business partners
  • Apply and follow RBC policies and procedures for credit
  • Maintain a balance between customer service and business risk
  • Negotiate with retail partners (Mortgage specialists, Advice Centre and Branches) about complex products, while maintaining a balance between protecting the bank's assets and business development
  • Provide complete verification of credit applications and required documentation
  • Partner with others in a dynamic and changing environment, where teamwork is a priority
  • Ensure the standards of service quality are met

Benefits

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Leaders who support your continued development and success
  • Ability to make a difference and lasting impact
  • Continued career advancement opportunities and additional responsibilities
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