Account Management Associate, Special Credit (Bilingual)

FCC / FAC•Kanata, ON

6d•CA$53,805 - CA$72,795•Hybrid

About The Position

This role supports intensive management, loan recovery, and arrears management processes across agricultural portfolios. The Account Management Associate, Special Credit will partner with Account Managers and Senior Account Managers to maintain strong customer relationships while supporting recovery activities across various account types. The position requires managing documentation, monitoring settlements, and supporting recovery processes in accordance with policy and legislation. This role is ideal for an organized, detail-oriented professional who thrives in a team-based environment and is motivated by supporting customers through complex situations.

Requirements

A diploma or certificate in business or administration, or an equivalent combination of education and experience
Two years of related experience in loan administration or a similar field
Strong attention to detail, problem-solving, communication, and organizational skills
Demonstrated multitasking and prioritization abilities
Working knowledge of software applications and information systems
Strong bilingual (English and French) communication skills, both written and verbal, to present information

Nice To Haves

Specialized knowledge of recovery processes, legal and loan administration documentation
Knowledge of the agriculture industry
A legal certificate or experience as a paralegal is an asset

Responsibilities

Partner with Account Managers and Senior Account Managers to support intensive management, loan recovery and arrears management processes
Build and maintain relationships with customers and influencers, including solicitors, accountants, and internal FCC partners
Execute recovery processes under direction, including initiating legal processes and verifying loan security and documentation
Independently complete legal and loan administration documentation such as notices, foreclosure, bankruptcy, seizures, affidavits and discharges
Monitor and follow up on account settlements, property sales, and FCC property management activities
Prepare correspondence, registered mail, and respond to internal and external customer inquiries