Bilingual Concierge (Temporary Full-Time, 6-month Contract))

AccorHotel • Ottawa, ON

2d • Onsite

About The Position

The Fairmont Chateau Laurier hotel in Ottawa is looking to fill the role of Concierge. This is a temporary, full-time position with a 6-month contract. The hotel is located next to the Parliament Buildings in Canada's capital.

Requirements

• Previous customer related experience required.
• Must possess a professional presentation.
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills.
• Must be fluent in both languages.
• Computer literate in Microsoft Window applications an asset.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all time.

Nice To Haves

• Previous supervisory/management experience a strong asset.

Responsibilities

• Assist guests with mail, messages, and any plans or arrangements they require.
• Assist with any plans or arrangements the guest intends to make during their stay and to ensure timely follow up with guests and any confirmations for bookings.
• Consistently offer professional, friendly and engaging service.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Assists in overseeing the bell desk and bell team.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Benefits

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed