Bilingual Community Support Specialist - CBHC CALM

Eliot Community Human Services • Lynn, MA

9h

About The Position

Eliot is seeking a Bilingual Community Support Specialist to join its Community Behavioral Health Center (CBHC) division, in partnership with the City of Lynn’s unarmed crisis response program, the Lynn Calm Team. The role provides compassionate, culturally responsive crisis support for non-violent quality-of-life concerns, behavioral health issues, and homelessness-related needs. Specialists respond in person or by phone when police or EMT intervention is not required, connect individuals with services, collaborate with community partners, and provide follow-up, advocacy, education, and care coordination. The position models social justice, cultural awareness, and an anti-racism approach while building trust with BIPOC, low-income, and marginalized communities.

Requirements

• Bachelor’s degree in Sociology or a related field.
• Valid driver’s license and reliable transportation.
• Bilingual in Spanish and English.

Responsibilities

• Respond in person or by phone to individuals experiencing crises related to mental health, addiction, homelessness, or other non-emergency concerns that do not require police or EMT intervention.
• Connect individuals with appropriate services based on their needs and preferences, including warm handoffs and ongoing support.
• Collaborate with community partners to de-escalate situations, provide therapeutic interventions, and support crisis resolution in high-stress environments.
• Build trust with BIPOC, low-income, and marginalized communities by modeling social justice, cultural awareness, and an anti-racism approach.
• Provide follow-up support after crises, help clients navigate behavioral health systems, and empower them through advocacy, education, and care coordination.

Benefits

• Vacation, sick time, and paid holidays.
• Medical, dental, and vision plans.
• 401(k) with employer match.
• Discounted fitness services and access to childcare resources.
• Company-paid life and accidental death insurance.
• Ongoing training, career advancement programs, tuition reimbursement, and leadership development.

What This Job Offers

• Job Type: Full-time