Community Outreach Manager - CBHC CALM
About The Position
Eliot is seeking a Community Outreach Manager for its Community Behavioral Health Center (CBHC) division to support the City of Lynn’s unarmed crisis response program, the CALM Team. The manager provides direct supervision and ongoing support to CALM staff, including weekly supervision, and helps ensure the team meets CALM and City of Lynn standards. The role includes responding to calls for service, leading responses, and connecting with community partners. The manager empowers individuals to access services and opportunities by providing advocacy, support, and education during responses and throughout service delivery. Through team meetings and side-by-side interventions, the manager promotes hope, empowerment, problem-solving, skills training, positive behavior modeling, optimism, and encouragement. The role also builds and maintains collaborative relationships with community stakeholders and agencies.
Requirements
- Bachelor’s degree in psychology, social work, or a related field.
- Knowledge of community resources in Lynn and/or surrounding communities.
- Strong commitment to community, especially racially diverse communities.
- Ability to provide flexible, community-based services focused on teamwork.
- Valid driver’s license and a reliable vehicle.
Nice To Haves
- Spanish speaking.
Responsibilities
- Provide direct supervision to CALM staff, including weekly supervision of all staff.
- Manage and direct staff in meeting CALM and City of Lynn standards for CALM.
- Respond directly to calls for service, lead responses, and connect with community partners.
- Empower individuals to access services and opportunities, and provide advocacy, support, and education during responses and throughout service delivery.
- Promote hope and empowerment through meetings and support with individuals.
- Provide side-by-side interventions focused on problem-solving, skills training, modeling behavior, optimism, and encouragement.
- Develop and maintain positive, collaborative working relationships with community stakeholders, including DCF, the CBHI System-of-Care, DMH, behavioral health clinics, pediatric and primary care, DDS, schools, libraries, and other appropriate community agencies.
Benefits
- Generous paid time off, including vacation, sick time, and paid holidays.
- Medical, dental, and vision plans.
- 401(k) with employer match.
- Discounted fitness services and access to childcare resources.
- Company-paid life and accidental death insurance.
- Ongoing training, career advancement programs, tuition reimbursement, and leadership development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
