Bilingual Community Outreach Navigator

Family Futures•Grand Rapids, MI

3d•$16 - $20•Hybrid

About The Position

The Bilingual Community Outreach Navigator meets families where they are in the community to offer support and information on available resources and programs. Community Outreach Navigators work with our community partners to develop relationships and recruit families, as well as provide case management and referral coordination for families in our Connections program alongside our Family Support Navigation Team. They will specialize in guiding families to the appropriate community resources based on each family’s individual needs. Our Community Outreach Navigation team guides families forward by identifying the barriers parents face, developing strategies to address any barriers, and recognizing patterns of needs for resources. Because this position is active in the community, there will be times when the use of a personal vehicle to travel within Kent County and lifting of boxes (roughly 25 lbs.) may be required. Lastly, use of personal cell phone and access to Internet service may be a requirement of this position.

Requirements

Minimum of 2 years working with families or some combination of formal and informal education and experience sufficient to demonstrate proficiency.
Organized and detail oriented
Must be able to manage multiple projects at one time
Written and verbal communications skills
Public Speaking
Microsoft Office Suite
Adaptable and a self-starter
Culturally competent and knowledgeable when working with diverse populations
Flexible schedule to meet the needs of families- this includes occasional nights and weekends
Comfortable working in fast paced environments
Ability to learn early childhood landscape and terminology
Ability to learn new technology/software applications

Nice To Haves

Fluency in English and Spanish
Data entry and/or database usage
Community resource knowledge
Experience working in the following zip codes: 49507 - 49506 - 49503
Bachelor's degree in early childhood, Social Work, Psychology, or a related field

Responsibilities

Build and maintain relationships with community partners
Serve as spokesperson for Family Futures and its programs at events, presentations, and meetings
Complete intake assessments with newly enrolled families
Provide case management to families
Refer families to community resources and programs
Communicate with families via phone, text, and email
Research programs and services that meet the needs of families serviced
Advocate for families by participating in workgroups and community meetings
Document all case-related information
Support outreach efforts
Be willing to travel throughout West Michigan on an as-needed basis
Other tasks as assigned