Community Navigator

Meritus Health • Hagerstown, MD

2d • $18 - $23 • Onsite

About The Position

As a Community Navigator, you’ll play a key role in supporting patients and families as they move through the healthcare system. You’ll be part of an outpatient care management team dedicated to improving health outcomes through compassionate support, community outreach, and coordinated care.

Requirements

• High school diploma or equivalent required
• Clerical experience in a healthcare setting preferred
• Familiarity with Microsoft Office, fax systems, and electronic medical records preferred
• Strong communication and computer skills
• Knowledge of community resources (preferred)
• Basic understanding of medical terminology
• Ability to prioritize tasks, stay organized, and manage multiple responsibilities

Nice To Haves

• Associate Degree preferred
• Clerical experience in a healthcare setting
• Familiarity with Microsoft Office, fax systems, and electronic medical records
• Knowledge of community resources

Responsibilities

• Assist patients with completing applications, registration forms, and accessing community resources
• Help patients connect with transportation services and provide appointment reminders
• Support seamless care coordination from initial contact through case closure
• Provide general office and clerical support to the outpatient care management team
• Help patients navigate the healthcare system with confidence and clarity
• Contribute to population health goals through outreach and patient engagement

Benefits

• health, dental, and vision insurance available starting the 1st of the month following date of hire
• life insurance
• short and long-term disability coverage
• Paid Time Off begins accruing from day one
• 401k plan
• education assistance program
• employee assistance program
• shift differential for evening, night, or weekend shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED