Bilingual Collector I

Lithia & Driveway•Tigard, OR

1d•Onsite

About The Position

The Bilingual Collector I is responsible for providing a quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts that are 1-60 days past due. This role reports to the DFC Collections Supervisor.

Requirements

Basic knowledge of installment loans, consumer collections, and collections regulations & laws.
Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift.
Strong attention to detail.
Sense of urgency.
Excellent communication.
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.).
High School graduate or equivalent, 18 years or older required.
Must be bilingual.

Nice To Haves

Previous collections experience preferred.

Responsibilities

Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income.
Process, follow up, and resolve inbound collection and customer service telephone inquiries.
Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations.
Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes.
Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered.
Meet or exceed established call volume and account action requirements.
Other duties as assigned.