Collector I

OE Federal Credit Union • Livermore, CA

3d • Onsite

About The Position

Join the Best “UNION” Credit Union Around! In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on the foundation of union pride, OE Federal is a 1.4 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Collector I! Your Purpose You will be responsible for making and receiving phone calls related to consumer and mortgage loan delinquencies and assisting members to resolve the reasons causing the delinquencies.

Requirements

• High School Diploma/GED AND minimum 1 year of work experience in a similar role required.
• Excellent interpersonal, verbal and written communication skills required.
• Excellent attention to detail, time management, and problem-solving skills required.
• Proficiency with Microsoft Word, Excel and Outlook required.

Nice To Haves

• Premium pay for bilingual skills (English/Spanish)

Responsibilities

• Initiate and receive a large volume of member phone calls dealing with consumer and mortgage loan delinquencies on a daily basis.
• Analyze the customer’s situation and collateral risk to identify alternative solutions, including repayment plans, loan modifications, short sales, forbearance plans and deed-in-lieu agreements.
• Consult with members to identify, negotiate and pursue the appropriate loss mitigation option that best maximizes member satisfaction and reduces the credit union’s loss risk.
• Prepare and file bankruptcy-related documentation and claims with courts and attorneys.
• Assign repossession requests and process associated paperwork.
• Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.
• Uphold a standard of professionalism actively fostering positive relationships internally and externally.
• Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
• Perform other related duties as assigned.

Benefits

• Medical, dental and vision benefits that cover the employee, spouse and dependents
• Retiree medical benefits
• A defined benefit Pension Plan with employer contributions of $3.50/hour
• Life Insurance/AD&D
• 11 ½ Paid Holidays per year
• 17 days of Paid Time Off (PTO) to start
• A 401(k) plan
• Employee loan discounts
• Casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED