Bilingual Collections Agent
About The Position
Northlake Financial is growing and seeking a committed and collaborative Bilingual Collections Agent to join their innovative team. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. They specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Employees flourish in an exciting and engaging environment. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment.
Requirements
- Bilingual in French and English, both written and verbal
- Ability to work flexible hours between 7am and 9pm Monday-Saturday
- Strong negotiation and communication skills
- Ability to manage sensitive conversations with professionalism and empathy
- Must be able to work independently as well as be an effective team member
- Comfortable working in a performance-driven environment
- Excellent organizational and time management skills
- All applicants must be legally eligible to work in Canada. Proof of eligibility will be required upon hire.
Nice To Haves
- Previous collections, customer service, or financial services experience preferred
- Proficiency with computer systems and account management software
Responsibilities
- Work with both French & English-speaking customers to prevent delinquency and develop customized repayment solutions
- Manage late-stage delinquent accounts by assessing customer situations and negotiating payment arrangements
- Initiate contact with past-due customers through approved communication channels
- Educate customers by answering questions clearly, professionally, and accurately
- Deliver outstanding customer service while meeting or exceeding collection targets and performance metrics
- Apply internal policies and procedures to ensure fair and consistent payment recovery practices
- Evaluate account risk and escalate accounts for further action when appropriate
- Accurately document customer interactions, payment commitments, and account updates within the collections system
- Ensure all collection activities remain compliant with regulatory standards and industry best practices
- Consistently achieve individual and team collection goals
- Support additional collection-related duties as assigned
Benefits
- Base Salary starting at $40,000 annually
- Competitive Commission Structure with performance-based earning potential
- Your Birthday off, paid
- Paid wellness days
- Comprehensive Benefits Package including health and dental coverage
- Employee Assistance Program (EAP) for mental health and wellness support
- Employee recognition and rewards platform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
