Collections Specialist (Spanish Bilingual)

Preferred Credit • Las Vegas, NV

12h • Onsite

About The Position

PCI is seeking a Spanish Bilingual Collections Specialist who is empathetic, solutions-orientated, and driven to help customers resolve payment concerns in a respectful and professional manner. This is an exciting opportunity to work in a valued-based organization where you’ll build positive relationships, use your negotiation skills, and contribute to PCI’s success - all while growing a career and making a difference.

Requirements

• High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
• Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
• Confident phone presence and ability to manage high call volumes professionally and empathetically.

Nice To Haves

• 1+ year of collections experience
• Prior experience in a call center setting.

Responsibilities

• Engage with customers to discuss overdue accounts and explore repayments options.
• Negotiates and establishes payment arrangements that support customer needs and company policies.
• Maintains detailed and accurate records of all interactions and agreements.
• Communicates via phone, email, and written correspondence to support timely collections.
• Collaborate with the team to monitor account status and escalate when necessary.

Benefits

• medical
• dental
• vision
• short-term disability
• long-term disability
• voluntary benefits
• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO)
• 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match
• Tuition Reimbursement
• Student Loan Match Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED