Collections Specialist (Spanish Bilingual)

Preferred Credit, Inc.•Las Vegas, NV

1d•$22 - $26•Onsite

About The Position

PCI is seeking a Spanish Bilingual Collections Specialist who is empathetic, solutions-orientated, and driven to help customers resolve payment concerns in a respectful and professional manner. This is an exciting opportunity to work in a valued-based organization where you’ll build positive relationships, use your negotiation skills, and contribute to PCI’s success - all while growing a career and making a difference.

Requirements

High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
Confident phone presence and ability to manage high call volumes professionally and empathetically.
Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.

Nice To Haves

1+ year of collections experience
Prior experience in a call center setting.

Responsibilities

Engage with customers to discuss overdue accounts and explore repayments options.
Negotiates and establishes payment arrangements that support customer needs and company policies.
Maintains detailed and accurate records of all interactions and agreements.
Communicates via phone, email, and written correspondence to support timely collections.
Collaborate with the team to monitor account status and escalate when necessary.