Bilingual Clinical Support Specialist (Temp-to-Hire)

Arine

119d • $20 - $22 • Remote

About The Position

Arine is seeking a patient-centric, compassionate Bilingual Clinical Support Specialist to join its Clinical Care team. Using Arine’s software platform, the specialist supports patient outcomes and delivers clinical services through phone-based engagement with patients, providers, and pharmacies. Under the supervision of a Clinical Support Lead, the role involves outbound calls to address cases identified by Arine’s platform, as well as inbound customer support. Interactions may include collecting and accurately documenting health and contact information, explaining clinical programs and benefits, scheduling appointments, resolving medication-related issues, and supporting patient engagement.

This is a remote, patient-facing role in a call center–style environment, with most of the workday spent on the phone. The specialist manages inbound and outbound call volume, documents interactions and outcomes in Arine’s platform, follows established workflows, and adapts as processes evolve. The team uses metrics and feedback, with ongoing coaching to support performance and development. The role requires 40 hours per week during company operating hours, Monday through Friday, 6 a.m.–6 p.m. Pacific Time, with up to two rotating Saturday shifts per month. Optional overtime may be offered during peak season. The Clinical Care department has an approximately 2–3 week holiday shutdown between late December and early January, followed by a modified schedule through February.

The position is temp-to-hire for an expected six months, with possible extension or conversion to a permanent role based on performance and business needs. Full benefits begin on the first day of the temporary period. The posted hourly rate is $20–$22. The role is remote, but requires attendance at onsite meetings multiple times per year, which may include interviews, onboarding, and team meetings. Candidates must live in and be eligible to work in the United States and pass a background check. Staff must participate in Arine’s Information Security Management Program and complete assigned information security and HIPAA training.

Requirements

• Bilingual fluency in English and Spanish, Mandarin, Cantonese, or Vietnamese, including comfort discussing patients’ medications and healthcare in the additional language.
• Ability to prioritize effectively and work in a fast-paced environment.
• Knowledge of basic medical terminology and medication names, including brand and generic names.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills, including rapport-building, empathy, and a patient-focused approach during high-volume phone interactions.
• Demonstrated reliability, accountability, and follow-through.
• High attention to detail and commitment to accurate documentation.
• Comfort working in a metrics-driven environment where outcomes and quality are tracked.
• Strong computer skills, including proficiency with Google Workspace and the Mac (Apple) environment.
• Comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, using keyboard shortcuts, maintaining a high typing speed, and performing basic technical troubleshooting.
• Comfort learning and using new technologies, including clinical software platforms.
• Ability to work both independently and as part of a team.
• Openness to coaching, feedback, and continuous learning.
• Ability to work 40 hours per week within company operating hours of Monday–Friday, 6 a.m.–6 p.m. Pacific Time, with up to two rotating Saturday shifts per month.
• Ability to pass a background check.
• Must live in and be eligible to work in the United States.
• For remote work, an established private work area that ensures information privacy and reliable, low-latency internet capable of supporting uninterrupted video and voice calls.

Nice To Haves

• Bachelor’s degree in Health Sciences or a related field.
• Healthcare certification, such as Certified Pharmacy Technician, Certified Medical Assistant, or Behavioral Health Technician.
• Experience with other electronic medical records.
• Experience in an ambulatory care setting, including taking medication histories.
• Experience working in a high-volume, metrics-based healthcare call center or similar patient-facing environment.
• Equivalent medical, healthcare, call center, customer service, or patient-facing experience.

Responsibilities

• Engage patients by phone on behalf of their health plan and explain clinical programs, such as medication adherence, medication therapy management, and medication reviews, as well as associated benefits.
• Manage a consistent volume of inbound and outbound calls while maintaining productivity and service quality.
• Meet individual and team performance metrics for outreach, engagement, documentation quality, and service outcomes.
• Escalate potential medication-related and health-related issues to a pharmacist.
• Obtain provider contact information and patient information needed to facilitate clinical interventions.
• Answer calls from patients, providers, and pharmacies and respond to inquiries professionally.
• Accurately document interactions, interventions, and outcomes in Arine’s software platform.
• Participate in process improvement and team meetings to optimize workflows.
• Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns.
• Prepare and send patient educational materials and other necessary items.
• Schedule patients for telephonic or videoconference appointments with clinical pharmacists.
• Assist with obtaining referrals and authorizations.
• Follow established workflows while remaining flexible as processes evolve.
• Take ownership of assigned work and see it through to completion.
• Maintain a secure working environment and follow information security policies and procedures.

Benefits

• Full benefits starting on the first day of the temporary period.
• Learning and growth opportunities through collaboration with experienced clinicians, engineers, software architects, and digital health entrepreneurs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed