Bilingual Clinical Services Coordinator

Kids FIRST • Eugene, OR

1d • Onsite

About The Position

The Clinical Services Coordinator is often the first friendly face and voice families encounter at Kids FIRST. In this role, you'll help create a welcoming, supportive experience for children, caregivers, and community partners while coordinating the day-to-day logistics that keep our services running smoothly. From answering calls and greeting families to scheduling appointments, managing referrals, and supporting intake processes, you'll play a key role in connecting families to critical services. Working closely with a multidisciplinary team that includes law enforcement, child welfare, prosecutors, medical providers, and advocates, you'll help ensure children impacted by abuse receive timely, coordinated, and compassionate care. Kids FIRST is an Accredited Children's Advocacy Center that has been serving Lane County since 1994. Our team is dynamic and multidisciplinary, bringing together therapists, medical providers, forensic interviewers, and other professionals under one roof to support children and families. At Kids FIRST, we are grounded in values of integrity, growth, and resilience, and we are proud to have been consistently recognized as one of Oregon's 100 Best Nonprofits to Work For.

Requirements

• High school diploma
• 1+ years of experience in a medical, healthcare, or similar customer service environment, including patient scheduling
• A valid Oregon driver's license
• Fluent in spoken and written English and Spanish

Responsibilities

• Be the first point of contact for children, families, and community partners, creating a welcoming, professional, and trauma-informed experience from the moment they connect with Kids FIRST.
• Coordinate clinical services and support case intake, including screening referrals, scheduling appointments, gathering required information, and helping ensure children and families receive timely access to services.
• Manage confidential records and patient information, maintaining accurate data across multiple systems and coordinating the collection and organization of reports and case documentation.
• Support multidisciplinary collaboration, working closely with law enforcement, child welfare, prosecutors, medical providers, advocates, and other community partners involved in child abuse intervention.
• Help keep our center running smoothly, assisting with facility operations, meeting coordination, office administration, and creating a safe, welcoming environment for children, families, staff, and visitors.

Benefits

• 100% employer-paid medical, dental, and vision for employees and families
• 3% employer-matched retirement plan
• Employer-funded mental health HRA
• 13 paid holidays + generous PTO (starting at 15 days/year)
• Summer Fridays and a weekly self-care hour
• Monthly events and wellbeing activities organized by our employee-led Resiliency committee
• Sabbatical opportunity after 5 years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED