Bilingual Clinic Manager (English & Spanish) - Esperanza Center

Catholic Charities of Baltimore•Baltimore, MD

1d•$62,000 - $69,000•Onsite

About The Position

Catholic Charities of Baltimore’s Esperanza Center is seeking a Health Services Manager to oversee the daily operations, management, and coordination of services at the Esperanza Center Health Services Clinic (ECHS). Responsibilities include financial and facilities management, staff supervision, oversight of service providers, and facility scheduling. The manager fosters positive relationships with health service providers and the community served by the clinic. The Esperanza Center is a comprehensive resource center that welcomes immigrants through compassionate services and support. Since 1963, it has helped immigrants navigate life in a new country, offering education, healthcare, immigration legal services, family reunification for unaccompanied immigrant children, and general community support. The position is onsite, with a regular schedule of Monday through Thursday, 8:00 a.m. to 6:00 p.m., and some Fridays, 8:00 a.m. to 1:00 p.m. Flexibility may be required to work beyond standard hours, including weekends as needed. The position has no remote or hybrid work availability.

Requirements

Bachelor of Science degree in nursing, healthcare management, or a related major.
Four years of healthcare experience, including at least two years in a supervisory or management role.
Knowledge of healthcare or ambulatory care management.
Bilingual in Spanish and English, with the ability to communicate effectively across diverse populations.
Leadership and supervisory ability to engage, motivate, delegate to, and develop staff while promoting accountability, teamwork, and effective clinic operations.
Sound judgment, critical thinking, and problem-solving ability.
Strong prioritization, organization, and delegation skills.
Clear, professional verbal and written communication skills.
Relationship-building, interpersonal, conflict-resolution, and customer-service skills.
Discretion, tact, integrity, and sound professional judgment when handling confidential patient, personnel, and organizational information.
Knowledge of safety and security protocols, hazard identification, and accountability practices.
Proficiency with electronic health record systems and knowledge of related processes, regulations, and procedures.
Proficiency with standard office technology and administrative systems, including Windows-based computers, web browsers, Microsoft Outlook, and electronic recordkeeping.
Ability to work onsite; no remote or hybrid work is available.
Ability to work beyond standard hours, including weekends, as needed.
Ability to remain stationary for extended periods, move between work sites, and adjust or move objects weighing up to 25 pounds.
Ability to perform communication, repetitive hand and wrist motions, and work-quality review tasks; hearing and vision sufficient to drive safely and observe and communicate with others, with or without correction.
A combination of education and experience may be considered.

Nice To Haves

Proficiency with Word, Excel, PowerPoint, Teams, and OneDrive.

Responsibilities

Direct daily clinic operations, including service coordination, patient flow, facility use, and administrative processes.
Recruit, onboard, supervise, train, manage performance, delegate to, and develop Health Services staff in accordance with Catholic Charities policies.
Coordinate recruitment, credentialing, scheduling, and operational support for volunteer healthcare providers, including required Federal Tort Claims Act documentation.
Ensure medical records are accurate, secure, and maintained in accordance with agency policies and applicable local, state, and federal requirements.
Establish clinic goals, performance measures, and service objectives; analyze medical service data; and prepare reports for evaluating outcomes and meeting management and grant requirements.
Monitor expenditures, reconcile budget information, and prepare supporting documentation for supervisory review and approval.
Ensure medical equipment is properly stored, maintained in safe working condition, and serviced as required.
Resolve patient service concerns, provider issues, and operational problems by assessing needs, implementing corrective action, and escalating matters as appropriate.
Build relationships with healthcare providers and community partners through outreach, meetings, presentations, and liaison activities to strengthen referrals, promote clinic services, and expand access to care.
Collaborate with the Esperanza Center Medical Director and Community Services Development Office to pursue grants, events, and contributions that support clinic sustainability and service capacity.
Support the Esperanza Center Health Services, Inc. Board of Directors and Advisory Board by coordinating administrative needs, meetings, and follow-up.
Coordinate volunteer recognition activities to acknowledge contributions and promote volunteer engagement and retention.
Perform other duties as assigned to support clinic and organizational priorities.