Bilingual Clinic Manager (English & Spanish) - Esperanza Center

Catholic Charities of Baltimore•Baltimore, MD

1d•Onsite

About The Position

Catholic Charities of Baltimore’s Esperanza Center is seeking a Health Services Manager to oversee the daily operations, management, and coordination of services at the Esperanza Center Health Services Clinic (ECHS). Responsibilities include financial and facilities management, staff supervision, oversight of service providers, and facility scheduling. The manager fosters positive relationships with health service providers and the community served by the clinic. The Esperanza Center welcomes immigrants by offering compassionate services and support to help improve their lives. Its staff and volunteers provide education, healthcare, immigration legal services, family reunification support for unaccompanied immigrant children, and general community support. The position is onsite, with a regular schedule of Monday through Thursday, 8 AM–6 PM, and some Fridays, 8 AM–1 PM. Flexibility may be required to work beyond standard hours, including weekends as needed.

Requirements

Bachelor of Science degree in nursing, healthcare management, or a related major.
Four years of healthcare experience, including at least two years in a supervisory or management role.
Knowledge of healthcare or ambulatory care management.
Bilingual in Spanish and English, with the ability to communicate effectively across diverse populations.
Leadership and supervisory ability, including engaging, motivating, delegating to, and developing staff while promoting accountability and teamwork.
Sound judgment, critical thinking, and problem-solving skills.
Strong prioritization, organization, and delegation skills.
Clear and professional verbal and written communication skills.
Relationship-building, interpersonal, conflict-resolution, and customer-service skills.
Discretion, tact, integrity, and sound judgment when handling confidential information.
Knowledge of safety and security protocols, hazard identification, and accountability practices.
Proficiency with electronic health record systems and related processes, regulations, and procedures.
Proficiency with standard office technology and administrative systems, including Windows-based computers, web browsers, Microsoft Outlook, and electronic recordkeeping.
Ability to meet the position’s physical requirements, including extended periods of sitting or standing, moving between work sites, repetitive hand and wrist motions, and moving objects up to 25 pounds.

Nice To Haves

Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and OneDrive.

Responsibilities

Direct daily clinic operations, including service coordination, patient flow, facility use, and administrative processes.
Recruit, onboard, supervise, train, evaluate, delegate to, and develop Health Services staff in accordance with Catholic Charities policies.
Coordinate recruitment, credentialing, scheduling, and operational support for volunteer healthcare providers, including required Federal Tort Claims Act documentation.
Ensure medical records are accurate, secure, and maintained in compliance with agency policies and applicable local, state, and federal requirements.
Establish clinic goals, performance measures, and service objectives; analyze medical service data; and prepare reports for management and grant requirements.
Monitor expenditures, reconcile budget information, and prepare supporting documentation for supervisory review and approval.
Ensure medical equipment is properly stored, maintained in safe working condition, and serviced as required.
Resolve patient service concerns, provider issues, and operational problems, implementing corrective action or escalating matters as appropriate.
Build relationships with healthcare providers and community partners through outreach, meetings, presentations, and liaison activities.
Collaborate with the Esperanza Center Medical Director and Community Services Development Office on grants, events, and contributions that support clinic sustainability and service capacity.
Support the Esperanza Center Health Services, Inc. Board of Directors and Advisory Board by coordinating administrative needs, meetings, and follow-up.
Coordinate volunteer recognition activities.
Perform other duties as assigned to support clinic and organizational priorities.