Bilingual Client Services Representative

Apex Capital Corp•Memphis, TN

3d•Hybrid

About The Position

As a Bilingual Call Center Representative, you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns. This role requires fluency in both English and Spanish. Applicants must be able to speak and write in both English and Spanish. The shift is Friday-Tuesday, from 2 pm - 11 pm (with Wednesday and Thursday off). The position starts at $17.40. TCS also provides shift premiums for weekend and evening shifts. Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area. You will bring much value to the company by ensuring exceptional customer service and support. By promptly addressing client inquiries and resolving issues, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention.

Requirements

Fluency in reading, writing and speaking both English and Spanish.
High School Diploma
Telephone Etiquette
Office environment, customer service, or transportation industry experience.

Nice To Haves

Previous customer service experience, preferably in a call center.
Microsoft Office
Some college or equivalent experience.

Responsibilities

Answer inbound calls and emails, resolve client issues, answer questions, and product functionality in a timely and professional manner.
Identify and escalate priority issues.
Route calls to appropriate resource, if needed.
Set up and assist new accounts in the internal system, ensuring correct discounts are in place, and creating hard copy file accounts with all relevant information.

Benefits

Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.
Medical, dental, vision, life, short term disability and long-term disability coverage.
In addition to 9 paid holidays, generous PTO allotment that increases with tenure.
Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+.
401(k) plan with TCS matched contributions.
Tuition reimbursement for college, plus plenty of TCS managed training classes.
Leadership training and a culture that empowers individuality.
Gym reimbursement program.
Rewards driven wellness program with an individualized holistic approach.
Connected, friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays).
Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
Quarterly profit sharing.