Bilingual Client Services Representative (Spanish)

Ascend Clinical•Colorado Springs, CO

9d•$20 - $24•Onsite

About The Position

Ascend Clinical is seeking a Bilingual Client Services Representative for its onsite Colorado Springs office. Client Services is the front-line contact for clients of a high-volume automated clinical laboratory. The representative handles a large volume of inbound and outbound calls and provides support, education, and solutions to dialysis clinic clients and other medical professionals. The role serves as a bridge between the laboratory and its clients, delivering a consistently high standard of support in a dynamic, fast-paced environment.

Requirements

High school degree or GED.
At least 2 years of experience in a fast-paced call center environment.
Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
Strong listening and comprehension skills.
Bilingual Spanish ability, as indicated by the role title.

Responsibilities

Receive and handle telephone calls and emails related to client support.
Make outbound calls about urgent and critical laboratory results within the specified timeframe.
Meet contact center call metrics and other metrics appropriate to the position.
Manage time effectively during client calls and accurately document the support provided.
Respond to complex inquiries using critical thinking skills.
Resolve service problems by clarifying client concerns, identifying causes, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
Process critical forms promptly.
Process laboratory draw entries accurately and precisely each day.
Convey a positive and professional image to clients and employees.
Maintain composure in high-pressure situations.