Bilingual Client Service Specialist , AdminAdvantage
About The Position
Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions. As a Client Service Specialist (Service Owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If you thrive in a dynamic environment where change is constant and innovation is encouraged, we want to hear from you. We’re looking for a motivated and influential professional who’s passionate about delivering exceptional service and leading initiatives that make a difference.
Requirements
- Proven experience in the financial services and/or insurance industry, with demonstrated accountability for end-to-end client portfolio management.
- Fully bilingual in French and English, with the ability to effectively support and communicate with clients across multiple jurisdictions outside of Quebec.
- Strong working knowledge of Microsoft Office 365 (Outlook, Excel, Word, Teams), with the ability to leverage tools to enhance productivity and client service delivery.
- Demonstrated success in service delivery, operations, or client relationship management within fast-paced, dynamic environments.
- Strong interpersonal and communication skills, with the ability to influence stakeholders and collaborate effectively across cross-functional teams.
- Highly analytical, with a proactive, solutions-oriented approach to problem-solving and decision-making.
- Passionate about delivering exceptional client experiences and driving continuous improvement.
- Proven ability to manage competing priorities, remain agile, and adapt to evolving business needs.
Nice To Haves
- Familiarity with Group Benefits and AdminAdvantage platforms is considered an asset.
Responsibilities
- Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
- Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients.
- Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction.
- Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
- Lead incident management and resolution efforts, acting as a point of contact for escalated requests and ensuring timely communication to internal stakeholders and clients.
- Champion a culture of continuous improvement and operational excellence by assisting with procedure development and staying informed on product enhancements.
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- holidays
- vacation
- personal
- sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
