Bilingual Client Service

Integrated Merchandising Solutions LLC • Toronto, ON

6d • Onsite

About The Position

Integrated Merchandising Solutions (IMS) is a leading merchandising solutions company delivering strategic process management to world class clients. IMS’s primary focus is Point-of-Sale Management (in-store promotional signage and displays), Promotional Products (apparel, gifts, and promotional incentive items), Digital Signage and Warehousing/Fulfillment activities. IMS is wholly owned by Omnicom Group (NYSE: OMC), an interconnected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions to drive bottom line results for its clients. IMS is seeking a professional and detail-oriented Bilingual Client Service Coordinator (French/English) to join our team in our Toronto, Ontario office. The successful candidate will serve as a key point of contact for one of our valued Canadian clients, delivering exceptional customer service through multiple communication channels. This role offers the unique opportunity to work in a bilingual environment while supporting both external clients and internal teams.

Requirements

• High level of organizational and communication skills.
• Tech-savvy and quick learners who take initiative and are proactive.
• Poised and possess a calm working style, and work well under pressure.
• Ability to prioritize and manage multiple projects.
• 2-5 years customer service experience
• Communicates fluently in French and English, both verbally and in writing
• Active listener who clearly understands customer needs and concerns
• Technical aptitude with experience in Salesforce or similar systems
• Always maintains a professional and courteous demeanor
• Ability to handle a variety of tasks independently and efficiently
• High energy and positive attitude

Responsibilities

• Communicate with customers via email and telephone to identify, investigate, and resolve issues and inquiries related to products, order fulfillment, and campaign support.
• Balance multiple priorities while delivering superior service quality and maintaining attention to detail.
• Process and maintain customer orders accurately in the company operating system and make all necessary system entries.
• Provide campaign activation consultation to advise customers on basic merchandising collateral placement for active campaigns.
• Represent IMS professionally through customer interactions and strong relationship-building efforts.
• Collaborate with internal departments (Account Management, Operations, and Production Teams) to ensure accurate and timely issue resolution.
• Enter and monitor cases through the full lifecycle with accuracy in salesforce.
• Multi-task effectively across various responsibilities in a fast-paced environment while managing daily workflow and priorities.
• Communicate customer feedback and insights to relevant internal stakeholders for continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed