Bilingual Client Representative
RBC•Montreal, QC
•Onsite
About The Position
In this role, you will be the client’s primary point of contact for all day-to-day Clients related operational queries, liaising internally with various operational teams to ensure our clients receive an exceptional experience.
Requirements
- University degree (preferred)
- Appropriate languages competencies
- Industry related courses
- Client service experience
- Proven track record in leading initiatives, managing cross-functional relationships
- Preferably 3-5 years relevant working experience
- Investor service operations experience
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Responsibilities
- Point of contact for servicing our clients and interacting with the market and other providers
- Provides critical support for all day-to-day Clients related operational issues & queries
- Answering all Clients enquires as experts in their field
- Understanding of client processing
- Participation in virtual client teams, representing Client Operations
- Direct liaison with other operational teams to resolve daily operational issues
- Provide support to other internal teams as defined in SLA.
- Global understanding of customer expectations and satisfactions levels
- Audit coordination and follow up
Benefits
- bonuses
- flexible benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
