Bilingual Client Care Associate (Remote in Atlantic Canada)

Steele Auto Group Careers

10h • Remote

About The Position

At Steele Auto Group, work is more than a place you go each day, it’s a place where your voice matters, your growth is supported, and your impact is felt. Every interaction, every conversation, every moment is part of something bigger. Delivering the Best Customer Experience starts with people who feel valued, empowered, and inspired. We’re looking for a Bilingual Client Care Associate (English & French) to join our team. In this role, language is more than a skill, it’s your way of connecting with customers across Atlantic Canada, making them feel heard, understood, and supported every step of the way. This opportunity offers a progressive call center environment with no evenings, no weekends, and no overnight shifts. Hours of operation: Monday to Friday, 8:00 AM to 5:00 PM.

Requirements

• Bilingual in French and English
• Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word).
• A people person with a passion for great service, and the experience to prove it.
• Great communication skills, you’re a pro at listening and making yourself understood.
• Organized, with the ability to juggle priorities without dropping the ball.
• Motivated, detail-oriented, and ready to bring your A-game every day.
• A team player who also shines when working independently.
• Comfortable multitasking in a fast-paced environment.

Responsibilities

• Deliver top-notch customer experiences with enthusiasm via phone, email, and other channels.
• Schedule appointments and remind customers about upcoming service needs.
• Manage workload and juggle priorities.
• Follow up on inquiries and solve issues with a proactive, problem-solving mindset.
• Keep customer records up to date and handle confidential information with care.
• Collaborate with dealerships to ensure seamless communication and top-tier customer service.
• Update systems, resolve issues, and assist as needed.
• Conduct outbound calls (approximately 50%) to proactively reach out to customers, drive business to dealerships, and help keep service shops and technicians busy.
• Handle inbound inquiries (approximately 50%), assisting customers with booking appointments, answering questions, and providing support.

Benefits

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed