Bilingual Client Care Associate (Remote in Atlantic Canada)

Steele Auto Group Careers

1d • Remote

About The Position

At Steele Auto Group, work is more than a place you go each day, it’s a place where your voice matters, your growth is supported, and your impact is felt. Every interaction, every conversation, every moment is part of something bigger. Delivering the Best Customer Experience starts with people who feel valued, empowered, and inspired. Every day, our team helps thousands of customers across Atlantic Canada enjoy a seamless automotive experience. Behind every appointment booked, every question answered, and every concern resolved is someone making a real difference. That someone could be you. We're looking for a Bilingual Client Care Associate (English & French) who thrives on creating exceptional customer experiences and building meaningful connections. In this role, your bilingual communication skills will help customers feel heard, understood, and supported. If you're passionate about helping people, love working in a fast-paced environment, and enjoy being part of a team that celebrates success, we'd love to hear from you. Location: Remote, with occasional travel (less than 5%) to dealerships throughout Atlantic Canada. Please note: this role is open to applicants within Atlantic Canada only. This opportunity offers a progressive call center environment with no evenings, no weekends, and no overnight shifts. Hours of operation: Monday to Friday, 8:00 AM to 5:00 PM. Compensation: Hourly rate ranging from $17.50 to $20.30, plus an additional $1.00 per hour bilingual premium, with the opportunity to earn up to $600 in monthly bonuses.

Requirements

• Bilingual in French and English
• Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word).
• A people person with a passion for great service, and the experience to prove it.
• Great communication skills, you’re a pro at listening and making yourself understood.
• Organized, with the ability to juggle priorities without dropping the ball.
• Motivated, detail-oriented, and ready to bring your A-game every day.
• A team player who also shines when working independently.
• Comfortable multitasking in a fast-paced environment.

Responsibilities

• Deliver top-notch customer experiences with enthusiasm, via phone, email, or other channels.
• Deliver friendly, helpful, and professional support to customers via phone, email, and more.
• Schedule appointments and remind customers about upcoming service needs.
• Manage workload and juggle priorities with ease.
• Follow up on inquiries and solve issues with a proactive, problem-solving mindset.
• Keep customer records up to date and handle confidential information with care.
• Collaborate with dealerships to ensure seamless communication and top-tier customer service.
• Jump in where needed, whether it’s updating systems, resolving issues, or lending a hand on the fly.
• Conduct outbound calls (approximately 50%) to proactively reach out to customers, drive business to dealerships, and help keep service shops and technicians busy; this may vary based on dealership needs.
• Handle inbound inquiries (approximately 50%), assisting customers with booking appointments, answering questions, and providing support; this may vary based on dealership needs.

Benefits

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed