BILINGUAL CLAIMS ADJUSTER L1
About The Position
We are looking for bilingual Spanish speakers with a passion for cars and automotive knowledge. This role offers an opportunity to transition from a hands-on automotive role to an office setting. The company provides professional training and growth opportunities within a supportive culture. As a Bilingual Claims Adjuster L1 Repair Specialist, you will leverage your automotive expertise to manage mechanical repair claims across the United States. Your responsibilities will include communicating with repair shops via phone and email to understand repair needs, determining coverage under customer service contracts, and accurately documenting claim details in the system. The goal is to provide accurate and efficient claim decisions. Senior Claims Adjusters will handle more complex claims. Alpha Warranty Services, a veteran-owned business since 2002, is a multi-award-winning Vehicle Service Contract (VSC) provider.
Requirements
- Bilingual Spanish speaking - verbal and written
- Vehicle repair experience or knowledge
- Some customer service experience is required
- Clear and professional verbal and written English communication skills
- Comfortable navigating current technology such as computers, phones, internet, and various software
- Accurate typing skills with a speed of at least 30+ WPM
- Ability to successfully collaborate, problem solve, and listen, with a great attention to details
- Capacity to embrace change and new opportunities as we continue to grow
- High school diploma or GED equivalent is required
Nice To Haves
- Call center experience is strongly preferred, but not required
Responsibilities
- Handling all bilingual Spanish calls
- Documenting all claim details and decisions using our internal systems, including requesting approved claim payments
- Collaborating with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions
- Providing meaningful and innovative solutions to challenging problems, whenever possible
- Other responsibilities and projects as assigned by your manager
Benefits
- Competitive pay - Base of $20-$22.25/hr. (doe) + $1/hr. for bilingual Spanish/English language skills!
- Up to $4/hr. more for certain active ASE Certifications!
- Up to $400 monthly performance bonus!
- $500 sign-on bonus after 6-months!
- An exceptionally supportive company culture that places people over profit
- Consistent Monday – Friday schedules
- Fair and competitive compensation + bonus opportunities
- Health insurance options with generous company contributions
- Dental and Vision coverage
- Life and Disability insurance (100% company paid + options for more!)
- Competitive 401k match program
- Paid Time Off (PTO) and Paid Holidays
- Paid Volunteerism Time Off (VTO) to support your community
- Legal and Pet insurance options
- Free Roadside Assistance for your personal vehicle
- Tuition Assistance Program
- Ongoing professional training and development
- Employee incentive and recognition programs
- A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
