Bilingual Certified Pharmacy Technician

TEKsystems•Dallas, TX

1d•Remote

About The Position

We are seeking Certified Pharmacy Technicians (CPhT) to serve as Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role — candidates must be comfortable conducting 80–100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers. The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems. Success in this role requires strong verbal communication, active listening, empathy, and the ability to maintain quality and professionalism in a metrics-driven environment. Candidates must be self-directed, comfortable working remotely, and committed to HIPAA compliance and documentation accuracy.

Requirements

Certified Pharmacy Technician (CPhT)
Comfortable conducting 80-100 structured outbound calls per day.
Comfortable working remotely.
Strong verbal communication skills.
Active listening skills.
Empathy.
Self-directed.
Committed to HIPAA compliance and documentation accuracy.

Nice To Haves

Bilingual

Responsibilities

Conduct 80-100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers.
Identify and resolve medication adherence barriers for patients managing chronic conditions.
Follow structured call guides.
Provide patient education within defined scope.
Coordinate with pharmacies and providers as needed.
Document all interactions in real time across multiple systems.
Maintain quality and professionalism in a metrics-driven environment.
Ensure HIPAA compliance and documentation accuracy.