Bilingual Cashier Customer Service Rep. - HILO

Big Island Candies•Hilo, HI

1d•Onsite

About The Position

We have an open position for a Full-Time Bilingual Cashier Customer Service Rep. fluent in Japanese in our Hilo Retail. Primary responsibilities includes: contributing to the success of Big Island Candies by creating the most pleasant experience possible, providing, for starters, exceptional service to all of our customers. An ideal day shift only position.

Requirements

Fluent in Japanese
Adaptable/flexible nature is essential
Ability to lift up to 20 lbs
Frequent standing and walking during the duration of the shift
Bending, lifting and stretching while stocking
Ability to climb a stockroom ladder
Must be available to work a full daily shift plus one day on the weekend and holidays
Must be available to start before and after normal business hours for opening and closing task as assigned
Extended hours during monthly inventory, and peak seasons throughout the year, for example, November and December

Responsibilities

Greet arriving customers with an authentic smile and a warm welcome
Assist shoppers, for example answering questions about our products and services
Help resolve customer concerns in a professional, positive, timely manner
Maintain open lines of communication, not only with employees to keep a cohesive work environment, but with other departments as well, to ensure various products are made, and in turn, available for our customers to purchase
Report any issues or concerns to Managers
Operate Point-Of-Sale computer for all sales and return transactions
Enter into computer system and process in-store sales orders for pickup and mail order
Replenish the store and stockroom with sufficient inventory
Maintain accurate inventory counts
Stock merchandise neatly and promptly throughout the work shift
Assist with other store-related activities as needed