Bilingual Case Manager

LA FAMILIA•Hayward, CA

5d•$28 - $28•Hybrid

About The Position

The Case Manager will receive one hour of individual supervision per week, and take part in a two-hour group supervision. The Case Manager will regularly perform assessments of clients’ needs. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows: January 2027: 3% base pay increase Future increases will be subject to the terms of the collective bargaining agreement.

Requirements

BA Degree in the mental health field, or community outreach, education/experience
2 years’ experience in the mental health field or community outreach
Bilingual Spanish/English - Proficiency both verbal and written communication in English and Spanish is essential for this this position is required
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

Nice To Haves

Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources.
Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

Responsibilities

Provide support and guidance to other staff within the Caminos program, including: clarifying program procedures, aiding in onboarding of new staff members.
Perform regular assessments of clients' needs in the following areas: housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, securing and managing entitlements such as SSI, budgeting, and other related areas.
Develop collaborative treatment plans with clients to help them accomplish activities, goals and objectives.
Implement the plan through the provision of services, referrals and coordination with family and other community service providers.
Assist clients to find appropriate housing at local shelters, board and care homes, transitional housing and independent living placements in the community.
Assist clients in applying for entitlements and managing entitlements.
Attend weekly staff meetings and other meetings as requested.
Assist clients with locating and accessing needed health care and dental care, as well as educational needs.
When necessary, conduct home visits and attend appointments with clients.
Collaborate with schools and district staff and other agencies in a friendly and professional way.
Learn about Alameda County social service resources, housing resources, community resources and build relationships with resource providers.
Maintain timely documentation for clinical services as required by funding sources.
Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.
Provides crisis intervention as needed; stabilizes clients in crisis including brief intervention in clinic; arranges for hospitalization and coordinates treatment elements.
Maintain a full caseload of clients. Clients are generally minors, but services may be extended to support other family members.
Attend trainings and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for responsible function areas.
Leads and collaborate on special projects related to agency objectives as appropriate.
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals.
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

Benefits

Excellent Health benefits package for you and your family, including: Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
Flexible scheduling options, including hybrid work arrangements
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
Structured mentorship and ongoing training.