Bilingual Case Manager_JOR

NATIONAL YOUTH ADVOCATE PROGRAM•Lawrenceville, GA

1d•$52,620 - $60,000

About The Position

The Case Manager for La Jornada completes and submits timely assessments and service plans, uploads required documents into ORR’s UC Portal, and maintains comprehensive case files in compliance with ORR policy and NYAP’s CQI Team. The role supports children and youth in ORR care through case management, family reunification, safety planning, discharge planning, and coordination with sponsors, foster caregivers, attorneys, and multidisciplinary program staff. The Case Manager must maintain a flexible, organized, and efficient schedule and may be required to work extended hours, evenings, weekends, and on-call shifts. The position requires fluency in English and Spanish, a bachelor’s degree in a social service field, a valid driver’s license, a reliable personal vehicle, and the ability to travel as needed, including transporting youth. The Case Manager works with up to eight UC cases with minimal supervision, subject to possible increases based on sponsor category and other factors.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, or another social service field.
Fluency in Spanish and bilingual English/Spanish ability.
Excellent case management, verbal communication, and written communication skills.
Critical assessment and analysis skills.
Ability to stay motivated, organized, and flexible while managing multiple priorities and working under stress.
Commitment to serving and advocating for youth and families.
Ability to work a flexible schedule, including on-call schedules, weekends, and evenings.
Clear a Level II background check from the appropriate entity.
Ability to obtain Crisis Prevention Institute (CPI) certification and First Aid/CPR certification.
Ability to supervise clients indoors and outdoors as needed.
Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word processing, spreadsheet, and database software.
Minimum automobile insurance coverage of $100,000/$300,000 bodily liability.
Be at least 21 years old, hold a valid state driver’s license, have a reliable personal vehicle, and maintain a good driving record.
Ability to work up to eight UC cases with minimal supervision, with caseload potentially increasing depending on sponsor category and other factors.
Ability to travel as needed for training, conferences, or youth transportation within the United States.
Ability to respond productively to change and handle additional essential tasks as assigned.
Ability to remain objective and professional, show tolerance and respect for others, and advocate for children facing behavioral health, immigration, educational, legal, developmental, and socioeconomic challenges.
Physical ability to use manual dexterity and tactile, visual, and audio acuity; perform repetitive motions; sit and stand for prolonged periods; and occasionally lift, bend, pull, and carry up to 25 pounds.
Ability to travel frequently and drive while sitting for extended periods, with frequency varying according to program demands.

Nice To Haves

One year of experience working with children and adolescents or in the youth services field; volunteer and internship experience counts.

Responsibilities

Perform work consistent with NYAP’s mission, values, and philosophies.
Complete case management assessments within ORR timeframes.
Conduct on-site admission and initial intake interviews with youth, gathering family and potential sponsor information and establishing the youth’s age.
Interview sponsors, family members, and family friends to assess sponsors’ ability to care for minors.
Serve as the UC case point of contact for assigned Federal Field Specialists, Case Coordinators, and Contract Field Specialists.
Prepare for and lead pre-staffing processes with multidisciplinary professionals, and attend staffings with ORR stakeholders as needed.
Coordinate timely Know Your Rights presentations and legal screenings with local pro bono attorneys.
Collaborate with program administration and clinical, medical, and educational staff on case management practices.
Help ensure children have a safe environment and are released from ORR care safely and promptly, including completing sponsor-vetting tasks such as address searches, obtaining relationship documentation, income verification, and background checks.
Document actions and contacts with youth, sponsors, and stakeholders in progress notes as required by NYAP.
Complete and submit reunification packets and Release Requests for initial review by the Lead Case Manager or program designee.
Submit completed reunification packets and appropriate referrals to support timely youth release, including home study and post-release services referrals.
Provide weekly face-to-face updates to youth and telephone updates to family members or sponsors, and ensure two weekly telephone contacts with family, primary caregivers, or sponsors.
Facilitate calls between minors and approved family members or caregivers, and attorney-client contact as requested by youth.
Coordinate weekly treatment team meetings with representatives from all program departments.
Build and maintain relationships with foster parents, attend meetings with them, and serve as a program liaison to foster caregivers.
Transport children to program services and appointments, and potentially within the United States for reunification.
Coordinate case management and family reunification services, including active participation in discharge planning.
Participate in documenting safety plans and post-18 age-out plans.
Oversee or participate in reporting significant incidents in accordance with policies and procedures.
Maintain UC electronic and physical files, including uploads to UC Portal and Evolve.
Attend required organizational trainings, departmental and program meetings, and other professional development training as directed.
Assist with youth evacuations when needed and maintain a safe, clean, hazard-free work area.
Follow ORR, CDC, and state COVID-19 protocols and ensure proper supervision of youth.