Bilingual Case Manager

East Bay Innovations•Hayward, CA

2d•$28 - $28•Onsite

About The Position

East Bay Innovations (EBI) is a nonprofit human services organization established in 1994, dedicated to supporting individuals with developmental disabilities. Our person-centered services aim to help people live independently, make their own choices, pursue meaningful employment, and engage with their communities. We are committed to advancing the human rights and empowerment of people with disabilities and seek individuals passionate about social justice. EBI has been recognized as a winner of San Francisco’s Top Workplaces Award for multiple consecutive years. The Transitional Care and Case Management (TCCM) department is looking for a Case Manager I to assist clients in transitioning from nursing or long-term residential facilities back into the community. This role involves supporting clients with securing affordable housing, navigating government benefits, and finding essential services like In Home Support Services (IHSS) or nursing care. While EBI serves individuals with developmental disabilities, the TCCM department specifically supports those facing homelessness, substance misuse, mental health crises, hygiene challenges, and behavioral difficulties. This position requires supporting Spanish-speaking clients throughout Alameda County, with language stipends available based on fluency and agency needs.

Requirements

Two years of experience working in the field of human services
Experience working with programs such as IHSS and Medi-Cal preferred.
Bachelor’s degree (education can be substituted with additional 2 years of experience in the field).
Bilingual in Spanish, and must pass a language proficiency exam.
Possession of a valid California driver's license, a driving record that meets agency standards, auto insurance, and access to a vehicle.

Responsibilities

Provide coordination and support to enable clients to transition safely from institutional care settings to the community.
Create a comprehensive service plan to ensure ongoing services in the community.
Assist clients to access and utilize resources they will need to live in their own home, i.e. IHSS, affordable housing, community health services, Regional Center services.
Maintain accurate and detailed records, including State and program required documentation, case notes, billing information, and client files.
Facilitate and assist client with the development of a circle of support to build and maintain relationships with family, friends, and neighbors.
Work effectively with significant persons in each client’s life, i.e. family members, friends, significant others.
Work effectively with other EBI staff, representatives from other agencies, and members of the community.
Communicate all information relevant to client support to direct supervisor in a timely manner.
Maintain a consistent, positive attitude in order to successfully support each client.
Schedule service times to accommodate client needs.
Act as liaison to clients, their support systems, landlords, employers, and other agencies to maintain living options.
Act as liaison between EBI and other State and Local agencies, i.e. Housing Authority and Social Security.
Provide cross-coverage for colleagues as needed.
Complete EBI Training curriculum and other required training.
Complete EBI shadowing as set forth by supervisor.
Participate in staff meetings and ongoing trainings as assigned.
Other duties and admin support as assigned.

Benefits

Medical coverage for those working 30 hours a week or more, with two different providers for you to choose from.
Dental and vision coverage for both full-time and part-time staff.
Flexible Spending Account & Dependent Care FSA, Commuter, and Parking pre-tax benefits.
Voluntary Life, AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
Employee Assistance Program (EAP) that include free mental health counseling sessions for you and members of your household.
403(b) retirement plan
Education Assistance Fund, providing reimbursement for tuition, fees, and supplies for education and self-enrichment courses.
Membership in the Service Employees International Union (SEIU) Local 1021.
Many opportunities for training so you can feel confident in the work you do and prepare for future career opportunities.
Paid sick leave for all employees
Paid vacation for full-time employees
Paid holidays for all Federal holidays.
Mileage reimbursement for on-the-job driving at the IRS rate.
Additional Language Stipends for staff based on language fluency assessment and client/department/agency needs.
Staff appreciation month with a BBQ, a party, daily raffles, and more, to celebrate you and the important work that you do.
The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.