Bilingual Case Manager, Compass Childcare Support Services

Compass Family Services • San Francisco, CA

11d • Hybrid

About The Position

Compass Childcare Support Services is an enhanced support program for families in San Francisco experiencing homelessness with a child 0-5 years old. Our Case Managers work with families to support their efforts to access, enroll in, and maintain stable quality subsidized childcare for their children. Compass Childcare Support Services Case Managers help homeless families find affordable, high quality childcare, so that parents can job search, work, or go to school.

Requirements

• Fluent Spanish and English required
• Demonstrated understanding of issues facing homeless and low-income families
• Experience working in crisis situations; ability to assess and de-escalate situations quickly
• Excellent interpersonal, listening and communication skills, including an ability to develop trusting relationships with diverse individuals
• Outstanding work habits: punctual, reliable, cooperative, team-oriented, organized
• Strong computer skills with proficiency in Microsoft programs (Outlook, Word, Excel).

Nice To Haves

• Professional experience in early childhood education is helpful but not required
• Experience with Salesforce is a plus!

Responsibilities

• Screen families experiencing homelessness for eligibility for subsidized childcare options in San Francisco for kids aged 0-5.
• Meet with families to assess their childcare preferences to ensure a good match of family need and site.
• Support families in making sure they are ready to enroll their children in care and addressing barriers like transportation and language access.
• Regularly check in with clients who are placed into subsidized care.
• Support parents to ensure that the child is thriving in the program and any barriers are addressed.
• Address and help resolve any communication challenges between families and their childcare providers.
• Help parents/caregivers set employment or educational goals and connect with community resources.

Benefits

• 4 weeks of vacation your first year, 5 in your second.
• Paid holidays, sick time, family leave.
• health, dental and vision insurance are fully covered by Compass for employees and dependent children.
• long term disability and life insurance.
• after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed