Case Manager, Compass SF HOME

Compass Family Services•San Francisco, CA

10d•$27 - $31•Onsite

About The Position

The Case Manager provides ongoing support to families enrolled in Compass' rental subsidy program, with particular emphasis on maintaining housing and long-term stability. This position includes driving around the Bay Area to visit families in their homes. Services to families are provided in a mix of Spanish and English depending on family need.

Requirements

CA Driver’s License and ability to be approved as a Zipcar driver required. (Personal vehicle NOT needed).
Experience working with people in crisis.
Demonstrated understanding of issues facing homeless and low-income families.
Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
Demonstrated commitment to diversity, equity, inclusion and belonging work.
Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.).

Nice To Haves

Salesforce experience a plus.

Responsibilities

Develop positive relationships with families that foster connection, support, and trust.
Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
Connect with families regularly through office visits, home visits, and phone/email/text contact.
Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.