Bilingual Case Manager (Resource Center)
About The Position
Goddard Riverside's Resource Center program is located in Central Harlem and helps low-income individuals and families access and receive entitlements, benefits, and resources. The Resource Center also offers an array of services including, but not limited to, benefits screening, financial counseling, legal consultation and referrals to support services in the community and city wide. The position involves engaging through outreach, screening, and assisting low-income individuals and families in applying for and enrolling in a variety of government benefits, as well as making referrals to other support services in the community and city wide, as needed. The schedule is Monday-Friday 9:00am-5:00pm, with occasional evening/weekend hours potentially required. The salary range is $41,000 - $45,000.
Requirements
- High school diploma required
- Bilingual English/Spanish required
- Experience working with low-income populations
- Knowledge of government benefits
- Ability to multi-task & work in a fast-paced environment
- Strong communication skills
- Team player
- Proficient in Microsoft Office programs, especially Outlook, Word, and Excel
- Able to use or learn electronic databases such as Single Stop
Responsibilities
- Conduct benefit screenings for low-income individuals and families
- Assist clients apply for benefits from local, state and federal agencies
- Interview clients to assess social service needs and make referrals, accordingly, including referrals to in-house, legal clinic, financial counseling, educational/workforce development and other resources as needed
- Serve as an advocate for and liaison between clients and community organizations and/or government agencies
- Work with clients who are seeking new housing opportunities, helping them fill out housing applications and referring them to the appropriate agencies and organizations
- Help keep clients in their homes through assistance programs as well as eviction prevention measures
- Maintain detailed case notes
- Track and provide outcomes for services rendered
- Assist with collecting and inputting all necessary data and provide all required information for weekly/monthly/quarterly/annual reports.
- In collaboration with the Program Coordinator, work on outreach efforts to successfully engage tenants.
- Support the coordination of on and off-site activities, visits, and workshops for residents including scheduling, securing space, transportation, food, etc.
- Support the organizing of events and capacity-building activities to encourage community building within the MNVL complex.
- Support community-based initiatives and represent the MNVL Resource Center at tabling events, Community Board meetings, events hosted by our elected officials and local CBO’s activities.
- Help when needed on special projects.
- Attend staff meetings, community meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement
- Work as a member of an active team and respond with flexibility to a fluid and evolving program environment
- Assist in maintaining program office space and assist clients who visit the office.
- In collaboration with Resource Center Team work on marketing efforts to successfully engage tenants.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
