Bilingual Case Manager (Resource Center)
About The Position
Goddard Riverside's Resource Center program, located in Central Harlem, assists low-income individuals and families in accessing entitlements, benefits, and resources. The program offers services such as benefits screening, financial counseling, legal consultation, and referrals to community and city-wide support services. The organization is committed to creating a fair and just society where everyone has the opportunity to improve their lives. Goddard Riverside and the Stanley M. Isaacs Neighborhood Center serve approximately 30,000 New Yorkers through various human services programs.
Requirements
- High school diploma required.
- Bilingual English/Spanish required.
- Experience working with low-income populations.
- Knowledge of government benefits.
- Ability to multi-task & work in a fast-paced environment.
- Strong communication skills.
- Team player.
- Proficient in Microsoft Office programs, especially Outlook, Word, and Excel.
- Able to use or learn electronic databases such as Single Stop.
Nice To Haves
- Additional preferred qualifications will be taken into account for salary offers.
Responsibilities
- Conduct benefit screenings for low-income individuals and families.
- Assist clients in applying for benefits from local, state, and federal agencies.
- Interview clients to assess social service needs and make appropriate referrals.
- Serve as an advocate and liaison between clients and community organizations/government agencies.
- Assist clients with housing applications and refer them to relevant agencies.
- Help clients maintain housing through assistance programs and eviction prevention measures.
- Maintain detailed case notes and track service outcomes.
- Collect and input data for reports.
- Collaborate on outreach efforts to engage tenants.
- Support coordination of on and off-site activities, visits, and workshops.
- Assist in organizing events and capacity-building activities.
- Represent the Resource Center at community events and meetings.
- Attend staff meetings, case conferences, training, and supervision.
- Participate in program evaluation and improvement.
- Work collaboratively as a team member and respond flexibly to program changes.
- Assist in maintaining program office space and assisting clients.
- Participate in marketing efforts to engage tenants.
Benefits
- Equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
