Bilingual Case Manager (English/Spanish) - 012-04-26

NWSDS•Woodburn, OR

2d•Hybrid

About The Position

Northwest Senior and Disability Services is seeking a social services worker to manage a set of consumer cases. Our agency is an innovative and forward thinking with a deep commitment to helping others. We are looking for someone who believes in serving the seniors and adults with disabilities in our community. If you live with integrity and are professional, compassionate, and customer-service-oriented you are the type of person we want to hire. We live these principles every day, in all we do. These are our core values.

Requirements

Minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required.
Bachelors degree in social sciences or any related field
Work or volunteer experience working directly with consumers in social service type settings.
Any combination of related education and relevant work experience equaling at least 4 years.
Successful completion of a language proficiency test.
Secure and maintain a valid Oregon driver’s license or have an acceptable alternative means of transportation
Attend work regularly to meet the demands of this job and to provide necessary services
Complete and pass a criminal background check
The problems and issues confronting the consumers we serve
The state and federal laws regulating the consumer’s social services
Casework methods and techniques to individual cases
How to prepare concise and complete case records, documentation, and reports
How to use problem-solving and decision-making skills in order to serve consumers
Appropriate questioning strategies to interview consumers to determine program eligibility and service needs
Support the agency mission and exemplify its core values—integrity, professionalism, service, and compassion
Serve as a mandatory reporter of suspected cases of neglect, exploitation, and abuse of vulnerable populations as required by policy and regulation, and make the appropriate referral to a responsible agency such as Child or Adult Protective Services Units
Interact and work effectively with others in a team to deliver services to consumers
Demonstrate good interpersonal communication skills through written, verbal, and nonverbal communication
Use sound organizational skills to meet deadlines in a timely, accurate, and efficient manner
Perform other work as assigned by the supervisor

Nice To Haves

While not required, experience working with seniors or adults with disabilities or vulnerable populations is a plus.

Responsibilities

Collaborate with other staff members
Assess consumers’ non-financial needs for specific social services
Develop consumer care plans in accordance with regulations
Monitor and update the consumers’ care plan
Provide customer service to the consumer according to privacy regulations
Know about a broad range of social services options
Ensure Non-English speaking consumers receive services
Communicate with and provide services to consumers whose primary language skills are non-English
Serve as an interpreter for the Agency in the identified language pair, including oral and written, interpreting and explaining forms, rules, policies, etc.
Translate written materials