Bilingual Care Manager

Wheeler•Plainville, CT

22d•Onsite

About The Position

The Bilingual Care Manager welcomes and engages new patients at Wheeler’s health center and supports monitoring patient outcomes, care-plan adherence, health screenings, and access to services. The role coordinates with patients, providers, and integrated care teams; arranges referrals and Health and Wellness Center services; and helps patients navigate the health system, community resources, and self-management goals. The Care Manager also participates in community collaborations, documents care coordination, uses external systems to obtain relevant patient information, and pursues training and development. The position is based in Plainville, Connecticut, and is full-time. Spanish/English bilingual ability is required.

Requirements

Bachelor’s degree in social work, psychology, or another human-services-related field, plus at least one year of related experience involving face-to-face client interaction; care coordination experience may substitute for education on a year-for-year basis.
Bilingual Spanish/English ability is required.
Knowledge of Connecticut community resources and organizations.
Valid Connecticut driver’s license.
Strong interpersonal, critical-thinking, and problem-solving skills.
Good written and communication skills.
Proficiency in Microsoft Office applications and other software programs.

Nice To Haves

Case management experience in a health care setting is preferred.
Spanish speaking is listed as preferred in addition to the bilingual requirement.

Responsibilities

Welcome and engage new patients to the health center.
Attend local community collaborative meetings and foster community relationships.
Arrange Health and Wellness Center services based on needs identified in care plans.
Support monitoring of patient adherence to care plans and follow up with patients, providers, and integrated care teams to address barriers, identify resources, and navigate access to care.
Attend or conduct health care meetings as needed to coordinate services and resources.
Document care coordination efforts as indicated.
Support clinical best practices and patient-centered care plans to help patients meet wellness and social goals, including completing and assisting with social determinants of health and other relevant screenings.
Maintain knowledge of community resources and provide appropriate referrals.
Provide telephonic and face-to-face support to help patients navigate the health system and external supports and learn self-management goals.
Use external systems to obtain relevant patient information and reports to track client activities in the community.
Maintain competencies for position-specific key performance indicators.
Pursue and use available training and staff development opportunities.
Develop understanding of the history, traditions, values, family systems, and artistic expression of groups served, and use culturally appropriate approaches, skills, and techniques.