Bilingual Care Manager

Wheeler • Plainville, CT

21d • Onsite

About The Position

The Care Manager welcomes and engages new patients at the health center, supports monitoring of patient outcomes and care-plan adherence, and helps ensure patients complete relevant health and social-determinants-of-health screenings. The role coordinates health and wellness services, referrals, and wraparound resources based on patients’ needs, while helping patients navigate the health system and work toward wellness and self-management goals. The Care Manager also builds relationships with community organizations, documents coordination efforts, and contributes to patient-centered, culturally responsive care. The position is based in Plainville, Connecticut, and requires Spanish and English bilingual skills.

Requirements

• Bilingual in Spanish and English.
• Bachelor’s degree in social work, psychology, or another human-services-related field, plus at least 1 year of related experience that includes face-to-face client interaction; care coordination experience may substitute for education on a year-for-year basis.
• Knowledge of Connecticut community resources and organizations.
• Valid Connecticut driver’s license.
• Strong interpersonal, critical-thinking, and problem-solving skills.
• Good written and communication skills.
• Proficiency in Microsoft Office applications and other software programs.

Nice To Haves

• Case management experience in a health care setting.
• Spanish-speaking ability.

Responsibilities

• Welcome and engage new patients at the health center.
• Attend local community collaborative meetings and foster community relationships.
• Arrange Health and Wellness Center services based on needs identified in care plans.
• Monitor patient adherence to care plans and follow up with patients, providers, and the integrated care team to identify barriers, locate resources, and support access to care.
• Attend or conduct health care meetings as needed to coordinate services and resources.
• Document care coordination efforts as indicated.
• Support clinical best practices and patient-centered care plans that help patients reach wellness and social goals.
• Ensure completion of and assist with social determinants of health and other relevant screenings.
• Maintain knowledge of community resources and provide appropriate referrals.
• Provide telephonic and face-to-face support to help patients navigate the health system and external supports and learn self-management goals.
• Use external systems to obtain relevant patient information and reports to track client activities in the community.
• Maintain competencies required for position-specific key performance indicators.
• Pursue and use training and staff development opportunities to enhance knowledge and growth.
• Develop cultural understanding of the history, traditions, values, family systems, and artistic expression of groups served, and use appropriate culturally informed methods, skills, and techniques.

Benefits

• Comprehensive medical and prescription insurance through Centivo.
• Comprehensive dental and vision insurance through Cigna.
• Wellness programs supporting physical and mental health.
• Company-paid life and AD&D insurance.
• 403(b) plan with company contributions.
• Education reimbursement program.
• Productivity incentive.
• Reimbursement for licensure and certification expenses.
• 15 vacation days per year.
• 8 sick days per year.
• 2 personal days per year.
• 2 floating holidays per year.
• 9 paid company holidays.
• Free and confidential counseling through the Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level