Bilingual Care Coordinator

HIV Alliance•Eugene, OR

7d•Onsite

About The Position

This position works with clients to develop a care plan that will lead to stability, self-sufficiency, and create conditions amenable to client self-management of their health. Care coordinators will participate on the team of providers, and may be the lead of that team. The role of the Care Coordinator includes assisting the client in accessing medical programs. This includes CAREAssist, Medicaid, and Medicare. Ongoing advocacy and support is provided to the client in order to maintain access to medical assistance programs, and minimize any break in access to medical care. This position will assist clients in accessing private and government social services to meet basic needs such as housing, transportation and food, as well as alcohol and drug programs, mental health services, vocational programs and SSI/SSDI. In addition, this position coordinates access to support services provided through the Ryan White Treatment Modernization Act.

Requirements

Bilingual in Spanish required
Bachelor's degree in social work/human services related field or 2 years full-time case management experience, or equivalent combination of relevant and/or related experience and education
TB test (provided at agency)
Valid Oregon driver’s license, or valid out of state driver’s license with the ability to get an Oregon driver’s license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy.
Ability to pass agency criminal background check
Ability to obtain OHA Application Assister ID (cost covered by agency)
Ability to obtain Food Handler’s Card (cost covered by agency)
Interpersonal Communication & Conflict Management (proactively communicates effectively, listens carefully to others, exhibits acceptable standards of conduct, deals effectively with others in difficult situations, works to reduce tension & conflict)
Organizational Awareness (takes time to learn about agency culture, policies, and procedures; recognizes and balances the interest and impact of one’s department with those of other departments, programs, and the agency as a whole)
Embraces Change (actively identifies problems and opportunities for change, implements solutions where appropriate, maintains effectiveness & adjusts well when experiencing changes in work tasks, environment, processes, and requirements)
Living the Agency Vision & Values (demonstrates an understanding of agency vision and values, keeping the vision and values at the forefront of decision making)
Client & Customer Focused (keeps client and customer needs a primary focus; develops and sustains productive relationships with clients, customers, & partners)
Valuing Diversity (appreciates and leverages the capabilities, insights, & ideas of all individuals; works effectively with individuals of diverse style, ability, & motivation)

Nice To Haves

Ability to attend events outside of normal business hours.
Ability to travel to see clients in other community settings and provide home visits on occasion.
Ability to transport clients on occasion.
Ability to work well with others, handle stress appropriately, have reliable attendance

Responsibilities

Carry an active caseload of eligible clients, providing direct one-on-one supportive case management services.
Provide services in-person, over the phone and on a drop-in basis.
Assist with coverage of services.
Conduct Ryan White intakes, comprehensive screenings, and goal planning to identify psychosocial needs and barriers to care.
Develop individualized service plans based on assessments and available resources.
Assist clients in signing up for health insurance, including Medicare, Medicaid and CAREAssist.
Work collaboratively with intake coordinators and medical case managers, providers, community partners to facilitate access to HIV care, social services, mental health services, and public benefits.
Maintain accurate and timely documentation of client interactions, placements, services provided, and progress updates in agency databases.
Process and collect necessary eligibility documents including Authorization for Release of Information.
Respond to psychosocial crises and follow up.
Refer clients to local resources as needed and follow up.
Build partnerships with local service providers.
Attend relevant community meetings and participate in ongoing training and professional development.
Assist with planning and attending client events on a monthly to quarterly basis. This includes shopping for food, cooking, and socializing with clients at events.
Comply with all applicable program standards, guidelines, laws and administrative rules.
Ability to use personal cell phone to run agency phone system software, MFA, etc.
Other tasks as assigned, including training/cross-training other staff as needed