Bilingual Call Center Representative

Penske Automotive Group•Chandler, AZ

2d•Onsite

About The Position

We are currently seeking a Bilingual Call Center Customer Service Representative to join our Team! This is an in-office position. Spanish speaking is preferred, but not required. We are a people-oriented business committed to providing superior levels of customer service. Our success and growth are dependent on the skills, intelligence, creativity, and dedication of our employees. We have a comprehensive training program to ensure your success on the team. The customer service representative is tasked with creating an exceptional customer service experience handling a high volume of inbound customer service calls and internal transfers. Allow this position to be an opportunity for a life-long career in the automotive industry.

Requirements

Detail oriented and excels in a fast-paced, results driven environment
Professional and friendly phone skills
Ability to multi-task
Self-motivated enthusiastic presence in a team environment
Professional appearance and work ethic
Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to interact well with others and be a positive influence on employee morale throughout the organization
High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Nice To Haves

Spanish speaking preferred, not required.
Associate's degree (A. A.) or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.