Bilingual Call Center Representative - Greater Sacramento - Remote

Gainwell Technologies LLC•Any city, OH

14d•$31,200 - $44,500•Remote

About The Position

As a Bilingual Call Center Representative, you will provide high-quality customer support while creating positive member experiences. This role is ideal for individuals who are passionate about helping others, delivering thoughtful solutions, and building trust through every interaction. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Requirements

Bilingual in Spanish and English (required).
Minimum 6 months of call center and customer service experience required.
Strong communication and active listening skills with a customer-focused mindset.
Experience using CRM systems, help desk software, and telephone technology.
Ability to multitask and maintain professionalism in a fast-paced environment.

Responsibilities

Deliver exceptional bilingual customer service through inbound and outbound calls.
Assist members with questions, concerns, and issue resolution in a professional and empathetic manner.
Research inquiries and provide accurate information while meeting service level agreements (SLAs).
Document customer interactions and resolutions within CRM and ticketing systems.
Collaborate with internal teams to ensure timely follow-up and quality member support.