Bilingual Call Center Representative - Oklahoma City, OK (On-Site)

Gainwell Technologies LLC•Oklahoma City, OK

32d•$35,360 - $40,700•Onsite

About The Position

The qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal in English and Spanish. Their responsibilities will be to provide friendly and general technical support to the callers as they navigate through the online application and assist with user/password resets. This is an on-site position (5 days/week) at our Oklahoma City, OK Office.

Requirements

Outstanding customer service with call center background a plus
Ability to multitask and work with multiple computer applications
Good internet service is required for all positions
Experience working with client company products and services
Bilingual (English-Spanish) required.

Responsibilities

Assisting members applying for Medicaid services through the member portal in English and Spanish.
Providing friendly and general technical support to callers navigating the online application.
Assisting with user/password resets.
Entering data sent in by members to assist in determining eligibility.
Assisting members calling with questions regarding their qualifications.
Developing understanding of the client's business and applying knowledge to support efficient procedures and adherence to service level agreements.
Contributing to problem identification and resolution.
Interpreting, auditing, and reconciling reports for accuracy or completeness.
Preparing and maintaining standard reports for management and clients.
Handling company confidential data according to policy and guidelines.
Adhering to existing security policies and procedures.