Bilingual Call Center Rep Lead

Opus • Lombard, IL

2d

About The Position

This role requires a dependable, reliable, punctual, and self-motivated individual with excellent verbal, written, and interpersonal communication skills. The ideal candidate will maintain a positive disposition at all times, work effectively in a team environment, and possess strong organizational skills. Proficiency in business software such as MS Word, Excel, Outlook, and PowerPoint is necessary, along with general knowledge of computers and data entry. A key aspect of this role involves understanding and administering the Illinois Vehicle Emissions Program rules and regulations, and the ability to adapt to changes in program operations, procedures, and updates. Bilingual Spanish speaking skills are required. The position operates in a fast-paced environment.

Requirements

• Dependable, reliable, punctual, and self-motivated
• Excellent verbal, written and interpersonal communication skills required.
• Ability to display a positive disposition at all times.
• Ability to work in a team environment.
• Strong organizational skills.
• Competency with business software (MS Word, Excel, Outlook and PowerPoint).
• General knowledge of computers and data entry.
• Ability to understand and administer the Illinois Vehicle Emissions Program rules and regulations.
• Ability to adapt to changes in the Program operations, procedures and updates.
• Ability to work in a fast-paced environment
• Ability to understand and communicate the Illinois Vehicle Emissions Program rules and regulations
• Bilingual Spanish speaking skills required
• High School Diploma or equivalent
• Two to four (2-4) years’ experience in a Call Center/Customer Service environment required

Nice To Haves

• Some college preferred.
• Previous lead experience preferred.
• Experience in successful conflict resolution preferred.

Responsibilities

• Administer the Illinois Vehicle Emissions Program rules and regulations.
• Adapt to changes in the Program operations, procedures and updates.
• Communicate the Illinois Vehicle Emissions Program rules and regulations.
• Work in a fast-paced environment.
• Display a positive disposition at all times.
• Work in a team environment.
• Utilize business software (MS Word, Excel, Outlook and PowerPoint).
• Perform data entry.
• Handle customer service inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED