Bilingual Call Center Clerk
South Plains Rural Health Services•Levelland, TX
•Onsite
About The Position
South Plains Rural Health Services is looking for a Bilingual Call Center/Data Entry Clerk to help patients connect with the care they need. This position supports our medical team by answering calls, scheduling appointments, updating patient records, and preparing information for patient visits.
Requirements
- High school diploma or GED.
- Fluency in English and Spanish is required.
- Strong communication and customer service skills, especially over the phone.
- Ability to use computers and standard office equipment.
- CPR or Basic Life Support qualification.
Nice To Haves
- Organized
- Enjoys helping people
- Can communicate comfortably with patients in both English and Spanish
Responsibilities
- Answer incoming calls and help patients with questions or direct them to the appropriate team member.
- Schedule appointments with medical, dental, and behavioral health providers.
- Enter and update patient information accurately.
- Prepare and review medical charts for chronic care patients.
- Provide information about SPRHS services and assist with insurance claims.
- Protect patient confidentiality in every interaction.
Benefits
- Annual influenza vaccination policy compliance (proof of vaccination or exemption form and mask during flu season)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
