Bilingual Business Process Analyst - Remote

UnitedHealth Group•Minnetonka, MN

7h•Remote

About The Position

This position is a Bilingual Business Process Analyst role supporting the translation of UnitedHealthcare (UHC) benefit and/or transactional materials, primarily from English to Spanish and, on occasion, from Spanish to English. These materials require both accurate translation and precise formatting to ensure alignment with the original source files. The role entails comprehensive bilingual document reviews (English to Spanish and vice versa, as applicable), as well as end to end management of the translation process across multiple Language Service Providers. The flexibility to work remotely from anywhere within the U.S. is offered, with the exception that hires in the Minneapolis or Washington, D.C. area will be required to work in the office a minimum of four days per week.

Requirements

2+ years of professional experience driving tasks/projects to completion within set deadlines
1+ years of experience in project management experience or equivalent experience in Linguistic Services
1+ years of experience with Healthcare or Medical related materials, acronyms or terms and CMS compliance requirements for materials and data security including protected health information
Intermediate level proficiency with Excel and Word
Ability to be detail oriented and solid organizational and communication skills
Bilingual (English and Spanish). Fluent with both written and verbal business professional skills

Nice To Haves

1+ years of experience with User Acceptance or application Testing
1+ years of experience with Smartsheet
1+ years of project management experience
Experience performing material creation, translation services and/or User Acceptance Testing
Proven knowledge and prior use of Pivot Table, Countif, and V-Lookup functions within Excel
Proven knowledge of healthcare related documentation including benefit, transactional and marketing materials
Experience with Access, ECG Quick Connect, PowerPoint, Visio, Adobe PDF, Outlook, Power Automate, Power Business Intelligence and MS Teams applications
Ability to be approachable and possess a positive team-oriented nature
Ability to build and establish positive working relationships with customers, vendors, leadership
Ability to be flexible to work OT during peak months (Jun thru Aug and/or Nov/Dec)

Responsibilities

Work in a cross-functional and fast-paced team to manage the translation of marketing and member benefit materials into different languages and alternate formats
Ability to independently manage multiple tasks and projects with minimal supervision
Project Management duties including receipt, review, translation, or delegation to one of several Language Service Providers
Coordinate and retrieve multiple price quotes for translation, formatting, and other ancillary fees along with service delivery and risk assessment before awarding projects accordingly
Work with upstream requesters and downstream Vendor contacts to meet project deliverables while ensuring both requester and vendors are meeting requirements
Perform comprehensive and/or partial reviews of initial translated files or audio files against source files
Flag appropriate Linguistic, Compliance or Formatting related defects, note suggested edits and work with in-house or third-party Language Service Providers on suggested edits
Update your project tracker(s) accordingly and accurately throughout each day and for each project assigned
Reconcile Invoice details, amounts and GL codes used for billing each project at the beginning of each month for the prior month billing period and point out inconsistencies accordingly to billing vendor
Provide administrative support for the team by completing internal inspection audits following department procedures
Log daily productivity and defective counts in department Database
If instructed, monitor and record time-study data related to each testing project.
May also include project support of new technology testing and implementation where it involves Translation Memory, Style Guide, Glossary updates, Project Intake site, including User Acceptance Testing
Assist with peer or new Employee training as needed
Work and collaborate with other team members from time to time
Provide flexibility to assist with other assignments as needed